Privacy Policy
Our Privacy Policy complements these Terms by detailing how we collect, store and protect your personal data. Both documents work together to safeguard your account.
LEGAL REFERENCE
Our Terms Shape Your Account
These Terms & Conditions govern your modalqq account, gameplay, deposits via DANA, OVO, GoPay and QRIS, and withdrawals. We've written them to be clear about what we expect...
Account RulesPayment TermsGameplay PolicyDispute ResolutionIndonesia Compliance
Policy Foundation & Jurisdiction
modalqq operates under the laws applicable to our platform in supported regions. These Terms & Conditions apply to all account holders accessing our live casino tables, slot lobbies and sportsbook markets through modalqq.app. By opening an account, you agree to be bound by this policy. We reserve the right to update these terms with notice. Your continued use of the platform after
any update constitutes acceptance of the revised terms.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
REVIEW SIGNALS
Why Our Terms Matter
Transparent Rules
Every rule in this policy is written to protect both your account and our platform. We don't hide restrictions in...
Indonesia-Focused
Our terms reflect the payment landscape you use daily: DANA, OVO, GoPay and QRIS. We've built account rules around how...
Dispute Clarity
If a question arises about your account, gameplay or a transaction, our terms spell out exactly how we investigate and...
Account Security
These terms outline your responsibility to keep your login credentials private and our commitment to encrypt your payment data. Both...
Fair Gameplay
Our policy covers table limits, bet restrictions, game rules and how we handle disputes over game outcomes. Every player operates...
Regular Updates
We review and update these terms as our platform grows. You'll receive notice of any material change, and your account...
SIDE BY SIDE
How Our Terms Align Across Pages
Payment Terms
Deposit and withdrawal rules outlined here are expanded in our Payment Methods page, which covers DANA, OVO, GoPay and QRIS transaction limits and processing times.
Responsible Account Use
Account restrictions and gameplay limits mentioned in these Terms are reinforced in our Account Management guide, which shows you how to set personal boundaries.
Dispute Resolution
The dispute process described here is the same process outlined in our Support FAQ. Consistency across all pages ensures you know exactly what to expect.
Bonus & Promo Terms
Any promotional offer you see on modalqq.app is governed by separate bonus terms, which are always linked from the promotion itself and referenced in these main Terms.
Live Casino Rules
Specific rules for live dealer tables, slot games and sportsbook markets are detailed in our Game Rules page, which expands on the gameplay policy outlined here.
Mobile App Terms
If you access modalqq via our mobile app, these Terms apply in full. App-specific terms (like push notifications) are listed separately in the app settings.
SERVICE CONTEXT
What Defines Our Policy Approach
01
Account Ownership
Your modalqq account is yours alone. You're responsible for all activity under your login. We never share account access, and you agree not to let others use your credentials.
02
Payment Integrity
Every deposit via DANA, OVO, GoPay or QRIS is verified before it credits your account. Every withdrawal request is processed according to the payment method's standard timeline.
03
Gameplay Fairness
All games on modalqq use certified random-number generators. Table limits, bet caps and payout percentages are fixed and disclosed. No game outcome is influenced by your account history.
04
Data Protection
Your personal information and payment details are encrypted and stored securely. We never sell your data. Access is restricted to staff who need it to process your account.
05
Dispute Handling
If you dispute a transaction or game outcome, we investigate within 48 hours. Our findings are documented and shared with you. You can escalate unresolved disputes to our compliance team.
06
Term Updates
We notify you of material changes to these Terms at least 30 days in advance. You can review the updated policy in your account settings before the effective date.
Terms & Conditions Questions
Account violations may result in temporary suspension, permanent closure or forfeiture of funds, depending on severity. We'll notify you of the violation and give you a chance to respond before taking action. Serious breaches (fraud, underage access) result in immediate closure.
We can update these Terms, but we'll notify you at least 30 days before any material change takes effect. You'll see the update in your account settings. If you don't agree, you can close your account before the new terms apply.
Yes. All payment data is encrypted end-to-end. We comply with payment-processor security standards. Each transaction is verified before it credits or debits your account. Disputes are handled through our support team within 48 hours.
You must be at least 18 years old (or the legal age of majority in your jurisdiction) to open an account. We verify age during signup. Accounts opened by minors are closed immediately, and any funds are returned to the original payment method.
Yes. You can request account closure in your settings under 'Account Management.' We process closures within 24 hours. Any remaining balance is withdrawn to your registered payment method (DANA, OVO, GoPay or QRIS) within 3–5 business days.
Contact our support team with your game ID and timestamp. We'll review the game logs and random-number-generator records. If we find an error, we'll credit your account. If the outcome was correct, we'll explain the result in detail.
Use the 'Report Player' button in the live table or slot lobby. Include the player's username, the time of the incident and a description. Our compliance team investigates within 24 hours and takes action if the report is valid.